Refund policy

We want you to love your order. If something isn't right, you have 30 days from the day your order is delivered to contact us.

Damaged, broken, defective or wrong items
If your item arrives damaged, broken, doesn't work, or isn't what you ordered, email us at Softdaysale@gmail.com within 30 days of delivery with:
- Your order number
- Clear photos or a short video showing the problem

Once we review your proof, we'll refund your money to your original payment method. In most cases you can keep the item. If we ever need it back, we'll send you a prepaid return label, so it costs you nothing.

Change-of-mind returns
Changed your mind? You can return an item within 30 days of delivery. The item must be unused, in the same condition you received it, and in its original packaging.

- Your first change-of-mind return is on us: we'll send you a prepaid return label.
- After that, return shipping for change-of-mind returns is paid by the customer.

To start a return, email us at Softdaysale@gmail.com with your order number. We'll reply with return instructions. Please don't send items back without contacting us first, because returns sent without instructions can't be processed.

Refunds
Once your return is received and checked, we'll email you to confirm your refund. Refunds go back to your original payment method. Your bank or card provider may take a few business days to post it.

Questions
Email us anytime at Softdaysale@gmail.com.